FAQ

Frequently Asked Questions

Browse this page if you have any further questions regarding our  designer wedding dresses made by Medusa London. Remember that we offer our core collection ‘Medusa’s Muses’, a versatile capsule collection ‘Metamorphosis’ and the ability to customise our designs to fit your unique style. Teaming elegance with sustainability is what we do best, and we do it so that you can have a bespoke, fully made-to-fit wedding dress which goes beyond trendy to create a unique piece.

To order your Medusa London wedding dress, get in touch today so we can discuss options, sustainable fabrics, and sizing. Our wedding dress designer will be there to answer any questions that you may have.

We currently offer wedding dress sizes 6 (UK) to size 18 (UK) – However we are working on improving our size offering so until we can add bigger sizes to our standard offering, we’ll make-to-measure all dresses in sizes we don’t offer free of charge,

get in touch today to discuss sizing! 

 

We would be delighted if you tried on our fully customisable, sustainably made wedding dresses. Contact us by booking an appointment today to visit our London studio!

Our address is:

Studio 7A, Excelsior Studios, 17-19 Sunbeam Rd, London NW10 6JP

 

If you would like us to show you our collections or if you would like to have a fitting for one of our wedding dress pieces, we would love to hear from you. We do ask that clients book appointments so that our designer can give you full attention!

If you are shopping for your new anti-wedding dress then we may expect you to bring part of your bridal party. Due to the size of our studio and to ensure you get the best possible experience, we allow up to 2 guest.  During viral outbreaks, we may restrict numbers to a minimum.

The length of your appointment will vary based on what you need from us. A fitting appointment can take up to 1.5 hours. You should schedule to have the morning or afternoon free if you visit us in case the appointment runs over. We always factor in extra time for every appointment so we recommend you do too! There are so many bridal looks to choose from that we encourage you to take your time and enjoy the process!

We will happily perform alternative wedding dress alterations on Medusa London dresses. We are not able to take orders for wedding dress alterations to other wedding gowns. This is due to the sustainable nature of the fabrics and materials we use.

When you order a unique wedding dress from Medusa London, you choose from an array of designs which we have pre-made as samples. When you order your newly stitched wedding dress through us, you receive a completely new, made just for you in the size that is the closest to your body measurements. Please note, made to order dresses will require alterations to fit perfectly.

Alternatively if you would prefer a dress made to your exact measurements, we offer a Made-to-measure and bespoke service!

Our cutting edge wedding dresses, gowns, and bridal outfits take between 3 and 8 months to be ready. The length of time depends on how busy we are at that moment. We can accommodate rush orders but you must contact us to discuss this ahead of time.

We have a zero tolerance return or refund policy. This is because each of our dresses are hand made to perfectly fit you. Your Medusa London wedding gown will be entirely designed to fit you like a glove. We cannot resell returns, and so we cannot accept them.

We offer bespoke wedding dress services worldwide. We can start with a look from our Medusa’s Muses or our Metamorphosis collections and customise the look until you are happy. Alternatively, we can create a fully bespoke, brand new, designed for you and with you, totally unique wedding dress.

What better way to create an individualistic wedding look than with a wholly unique, fully sustainable, bespoke wedding dress?

Have Questions Not covered by the FAQs?

If you still have questions you can simply send us a message and we will help you find an answer. We are always here to help each Medusa London client to make the best of their big day.

Size Guidelines